In accordance with the stratagem of our company to achieve all our aims of sales and get the most benefit ¡£
Providing information about the potential customer to sales department for promoting sales indirectly.
service category and working model
service category:
Offering complete service to our customer and agent.
working model:
Contacting customer by telephone to find out status how customer used our products and knowing enough state after selling. Taking any available service with company's own resource for solving any problem which customer comes up against difficulty immediately.
working content
build complete records of customer details by electric documents .
Tracking the state, which products were used after fixing.
Tracking daily (in available maintain period)and termly (the costumers who signed a non-free agreement )state products are used by customer.
Tracking service situation after maintain.
Enquiry the advice of the costumers to our products and maintain.
Provide information of the potential costumers to sales department.
introduce full of service details and new products to our customer in time.
solve the complain and any problem of our customer to our products.
sign the long-term service contract with the costumers who have out of the free maintain period .
analyse and classify problems occurred when the products used by customer, and advise this condition to sales department, development and manufacture department monthly.
corporation construction
our center leaded directly by general manager of corporation group to work with responsibility of administor. Setting up two departments :costumers administer and products maintain.
structure chart
general manager of corporation group
customer service center
customer admin department
working demand
NO2: build "connecting company profit with customer relationship is the most important point " management service idea, Sincerely provide high quality service to costumers and attain satisfaction of customer to our products.
Contacted information:
Tel : 86-20-36470769 /36471071
Fax: 86-20-36470449
ADD: TianYi building , No.20-21 industry area of JuLong , No.811 XiCha RD , GuangZhou , China. email: tykf@gdty.com
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